| Candle Ah! Bra is exclusively owned and operated by Candle Ah Bra Limited. Please read through these terms and conditions carefully by using this website you agree to be bound by the whole of our terms & conditions. Jurisdiction of Contract
A contract between the customer and Candle Ah Bra will be deemed as being concluded once an order has been accepted, processed, despatched and the goods have been adopted. This does not affect your statutory rights. A contract between the customer and CandleAhBra.com / .co.uk will be deemed as being concluded in the United Kingdom, and accordingly these terms and conditions shall be interpreted, construed and governed in accordance with the laws of the United Kingdom. General Information
We accept no liability for any information held on this site which may contain technical inaccuracies or typographical errors, including pricing and product description errors. We also hold the right to make changes to the terms and conditions from time to time. The onus will be on the user of this web site to check whether any changes have been made. Intellectual Property
The contents including photographs, trademarks, logos and written text contained on this web site are the property of Candle Ah Bra and/or its suppliers. None of the content or software held on this web site may be copied, reproduced, posted, transferred, refurbished, sold or downloaded without prior written permission from us. Delivery
UK - We aim to despatch all orders within 5 working days of receipt subject to payment clearance and stock availability. All goods are sent first class recorded by Royal Mail. Delivery starts at £2.27 plus VAT.
Overseas - We aim to despatch all orders within 5 working days of receipt subject to payment clearance and stock availability. All goods are sent first class by Royal Mail Airmail. Delivery starts at £2.50 for zone 1 and £3.00 for zone 2. Out of Stock Items
All items are subject to availability. Back ordered items include products that are not currently in stock. In most cases these items are on order from the manufacturers. Back ordered items usually come into stock within 2 to 4 weeks but can occasionally take longer. If for any reason we determine that a back ordered item will no longer be available, we will notify you immediately via e-mail, cancel the item from your order and delete the item from our web site, or you may choose an alternative item. You will be notified within 4 working days of your order of any delay. No charge will be made until your order is ready for dispatch. Returns & Exchange Policy
We want you to be happy with your order!. Candle Ah Bra have a returns guarantee policy. Items must be returned within 7 days of receipt. This does not affect your statutory rights. Refunds and exchanges will be subject to the garment being returned to us in its original condition. That is, unworn, all labels intact, and all garments must be in their proper resaleable packaging. The customer shall be held liable for the cost of the return of the item(s). We insist that all items are returned to us by way of recorded delivery in order to assist us should the parcel get lost in transit. Subject to the goods being returned in their original condition, a refund will be issued, or an exchange will be organised. We will also be happy to refund the purchase price and cost of return in full if the return results from a defective item. Please ensure that the package is wrapped securely and give the reason for the return. Then send it to: Returns Department, Candle Ah Bra Ltd, PO Box 246, Chertsey, KT16 6AB. Please note Postage and Packaging costs are not refundable unless goods are faulty. NB Please email us and inform that you want to return your item and the reason. Please note bottoms are non returnable due to hygiene reasons. Credit Card Security
Shopping with us is completely safe. Credit card details are not held on this site or processed via the internet. All credit card payment details are securely transmitted to our EROL store and once your order is ready for shipment your payment is validated and processed by Natwest Streamline. This ensures that you are safe while shopping online. Since no credit card details are held on this web site you will need to input your credit card details every time you place an order with us. Privacy Policy
We will not disclose any customer information to third parties. Method of Payment
You can pay by CREDIT or DEBIT CARD, CHEQUE or POSTAL ORDER. We accept all major credit cards including: Visa, MasterCard, Solo, Maestro, JCB, Amex, and Visa Electron. Your card will only be charged once your item is ready to be shipped. Should you wish to send an order by post then post completed order form to: Customer Services, Candle Ah Bra Ltd, PO Box 246, Chertsey, KT16 6AB. Please make all cheques and postal orders payable to: Candle Ah Bra Ltd. If paying by Cheque please allow 5 working days for clearance. Other Sites
We accept no responsibility for other sites advertised or linked from Candleahbra.com / .co.uk Other sites will have their own terms & conditions. VAT
VAT will be charged to UK and European customers at the UK rate of 17.5% This rate will be updated if necessary to comply with UK VAT rules. |
